Faqs
Do you ship internationally?
No, we currently only ship within the United States.
How much does shipping cost?
Shipping costs vary depending on the destination and shipping method. You can view estimated shipping costs during the checkout process.
How long will it take to receive my order?
Please allow 1-2 business days for order processing. Once shipped, you can expect to receive your order within 7-14 business days.
What happens if my order arrives damaged?
Please contact us immediately at help@romenzah.com with photos of the damage. We will assist you with a return or replacement.
Orders
How do I track my order?
You will receive a tracking number via email once your order has shipped. You can use this number to track your order on the carrier’s website.
Can I cancel or modify my order?
You may be able to cancel or modify your order if it has not yet been processed. Please contact us as soon as possible at help@romenzah.com.
What payment methods do you accept?
We accept Credit Card, PayPal, and Apple Pay.
Returns
What is your return policy?
We accept returns within 7 days of receiving your order. Items must be in their original condition, unused, and with all original packaging. The customer is responsible for return shipping costs unless the item is damaged or defective.
How do I initiate a return?
To initiate a return, please contact us at help@romenzah.com with your order details and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds will be processed within 14 days after we receive and inspect the returned item. Refunds will be issued to your original payment method.
Products
How do I find the right hat size for me?
Please refer to our Size Chart or follow these steps:
- Use a measuring tape to measure the circumference of your head, just above your ears and eyebrows.
- Compare your measurement to the size chart to find your perfect fit.
What materials are your hats made from?
Our hats are crafted from high-quality materials, including cotton, wool, and polyester blends, designed for comfort and durability.
Contact Us
- WEBSITE: ROMENZAH
- Support Email: help@romenzah.com
- Manager Email: jordan@romenzah.com
- Phone: +1 447 202 3481
- Ware house Address: 7183 S Hope Ave Yuma, AZ 85364, USA
- Address: 211 N 6th ST DARBY 19023 PA