Effective Date: July 22, 2025

This Privacy Policy explains how Romenzah (“we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website (the “Site”) or interact with us through other means, such as email or social media.

1. Information We Collect

Information You Provide:

  • Personal Information: When you interact with us, you may provide personal information such as your name, email address, phone number, shipping address, and billing details.
  • Account Information: If you create an account, you may provide additional information like your username and password.
  • Order Information: When you place an order, we collect purchase information such as items ordered, quantity, and shipping address.
  • Contact Information: When you contact us, we collect your name, email address, and the content of your message.

Information We Collect Automatically:

  • Log Data: We may automatically collect IP address, browser type, operating system, referring URLs, and browsing activity.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tools to understand user behavior and improve the Site. You may manage cookie settings via your browser or our Cookie Consent Tool. For more, please see our [Cookie Policy].

2. How We Use Your Information

We may use the information we collect for purposes including:

  • To process and fulfill your orders
  • To send order confirmations, updates, and return instructions
  • To provide customer support
  • To improve the functionality and performance of our Site
  • To personalize your shopping experience
  • To send promotional emails and newsletters (with your consent)
  • To analyze traffic and user behavior
  • To detect and prevent fraud

3. Sharing Your Information

We may share your information with third parties in the following ways:

  • Service Providers: Including payment processors (e.g., PayPal, Stripe), shipping carriers, marketing partners, and analytics providers like Google Analytics and Facebook Pixel
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In the event of a merger, acquisition, or sale
  • With Your Consent: In any other instance where you provide explicit consent

Each third party’s use of your data is governed by their own privacy policy.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

  • Marketing Communications: You can opt out of promotional emails by using the unsubscribe link in any email.
  • Cookies: You can manage or disable cookies via your browser settings or our Cookie Preferences tool.
  • Do Not Track: Our website does not respond to “Do Not Track” signals at this time.

6. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect data from children under 13. If we learn that we’ve collected such data, we will take appropriate steps to delete it.

7. Changes to This Privacy Policy

We may update this policy periodically. If changes are material, we will notify you by posting an updated version on our Site and revising the “Effective Date” above. Continued use of the Site after changes constitutes your acceptance.

8. International Data Transfers

We may process your information outside your country of residence, including in the United States, where data protection laws may differ. We ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including complying with legal, accounting, or regulatory obligations.

10. Your Privacy Rights (GDPR and CCPA/CPRA)

For EU/UK Residents:

You have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to data processing
  • Request data portability
  • File a complaint with your local data protection authority

For California Residents:

Under the CCPA/CPRA, you have the right to:

  • Request access to your personal data
  • Request deletion of your data
  • Opt out of the “sale” or “sharing” of your personal information
  • Be free from discrimination for exercising your privacy rights

To exercise these rights, contact us at help@romenzah.com.

11. Accessibility

We strive to make this Privacy Policy accessible to everyone. If you require this information in an alternative format, please contact us using the information below.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

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